| Version | 1.0 |
| Effective date | 1 October 2026 |
| Operator | Tatvata (the "Company") |
This policy sets out how a person may complain about the Platform, how a person may exercise rights over their personal data, and how the Company responds to orders of courts and authorities. It is published under rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (the "Intermediary Rules"), section 8(10) of the Digital Personal Data Protection Act, 2023 (the "Act") and rule 14 of the Digital Personal Data Protection Rules, 2025 (the "Rules").
Response times at a glance
The periods in the table are those prescribed by the Intermediary Rules and the Digital Personal Data Protection Rules, 2025. The Company does not promise any other fixed period.
| Matter | Period prescribed |
|---|---|
| Any complaint to the Grievance Officer | Acknowledge within 24 hours, give a ticket number and a copy of the complaint as recorded, and resolve within 7 days of receipt |
| A request to remove information that is of a kind listed in rule 3(1)(b) of the Intermediary Rules, other than information that belongs to another person, infringes intellectual property or violates a law, which need legal assessment | Act as soon as possible and resolve within 36 hours |
| A complaint from an individual, or on their behalf, about content that exposes private areas, shows nudity or a sexual act, or impersonates the individual including by altered images | Take all reasonable and practicable measures to remove or disable access within 2 hours |
| An order of a court, or a reasoned written intimation of an authorised officer, to remove unlawful information | Remove or disable access within 3 hours of the order or intimation |
| A written order of a lawfully authorised agency for information or assistance | Respond within 72 hours |
| A request to exercise a right over personal data | Respond shortly, and in every case within 90 days, which is the longest the Rules allow |
Part A. Complaints about the Platform and its content
Grievance Officer. Prabhudas Avanigadda, Founder, Tatvata, [email protected], Sai Nagar, Old Hafeezpet, Hyderabad, Telangana 500049, India.
Who may complain. Any User, any person affected by information on the Platform, and any victim or person acting on a victim's behalf. A complaint may be made about information that breaches Schedule 1 of the Terms of Use or the law, a violation of the Intermediary Rules, a score, an integrity flag, a verification layer, a match, a Pass or an Account action that the complainant disputes, or any other matter relating to the Platform.
How to complain. By email to the Grievance Officer. Please give your name and contact details, your Account or Tatvata ID if you have one, the address of the content or the identity of the Account or decision complained of, what is wrong and why, and any document that supports the complaint. A complaint about a decision on your own Account will be treated as a request for human review.
What we do.
- We record the complaint, give it a ticket number, send you a copy as recorded, and acknowledge it within the time the Intermediary Rules prescribe.
- We assess it against the Terms of Use and the law, and we may ask you for more information.
- We decide within the time in the table, tell you the decision and the reasons, and tell you what you can do next.
- Where we remove or disable access to information we preserve it and the associated records for 180 days, or longer if a court or an authority requires, without altering the evidence.
- We act without charge. We take no adverse action against a person for making a complaint in good faith. We may put safeguards in place against misuse of the process.
Review of a decision. If you disagree with the decision you may ask a senior reviewer of the Company to review it. A different person from the one who decided will conduct the review, and the review decision will be given shortly.
Part B. Requests about personal data
What you may ask for. You may ask to access a summary of the personal data we process and our processing activities, to know the identities of the Data Fiduciaries and Data Processors with whom we have shared it, to correct, complete or update it, to erase it, to withdraw a consent, to nominate another person to exercise your rights, and to complain.
How to ask.
- Write to the contact below from the email address or mobile number registered to the Account.
- Identifier we need. Your registered email address or mobile number, and your Tatvata ID or public handle if you have one. We may ask you to confirm control of the registered email address or mobile number by a one time code. If you are acting for another person we may ask for proof of the nomination or authority.
Contact for data requests. Data contact, Tatvata, [email protected], Sai Nagar, Old Hafeezpet, Hyderabad, Telangana 500049, India.
What we do.
- We acknowledge the request promptly and give a reference number.
- We verify your identity as above.
- We respond shortly, and in any case within the period in the table, with the information or the action taken, or the reason we cannot comply, such as a legal requirement to retain the data.
- We state the contact above in every response.
- Where erasure is requested we first check for unresolved obligations and legal retention duties and tell you what they are. See the Privacy Policy section 13.
Complaint to the Board. If we do not respond within the period or you are dissatisfied with the response, you may make a complaint to the Data Protection Board of India.
Deletion for the Instagram connection. You may ask us to delete the data we hold from a connected Instagram account by writing to the contact above or by disconnecting the account and then requesting deletion. We confirm in writing when it is done.
Part C. Orders of courts and authorities
- Removal on court order or intimation. On receiving actual knowledge by an order of a court of competent jurisdiction, or a reasoned written intimation from an officer authorised under the Intermediary Rules, we remove or disable access to the information within 3 hours.
- Information and assistance. On a written order of a lawfully authorised agency stating the purpose, we provide information under our control or assistance within 72 hours.
- Receiving orders. Orders and notices are received by the Grievance Officer at the address in Part A and acknowledged.
- Cyber security incidents. We report cyber security incidents to CERT-In in accordance with its procedures.
Part D. Intellectual property complaints and repeat infringers
- A rights holder may notify the Grievance Officer of infringement of copyright, a trade mark or another right. The notice should identify the work or mark, the address of the infringing information, the claimant and their interest, a statement that the claimant believes in good faith that the use is not authorised, and a statement that the information in the notice is accurate.
- We act on a valid notice under Part A.
- We keep a record sufficient to identify Users who have repeatedly published information that was removed or disabled under the Copyright Act, 1957, the Trade Marks Act, 1999 or the Information Technology Act, 2000. We may, but are not required to, end such a User's access.
Part E. Records and reporting
We keep a record of each complaint, request and order, the ticket number, the decision and its time.